👋 Welcome to Tourseta!
Step 1. Log in to your account
Each company on Tourseta has its own unique login page.
Your Account Manager will send you:
your personal login URL
your username and password
Use these details to access your account.
If you haven’t received them yet, simply reach out to your Account Manager — they’ll help you right away.
💡 You don’t create an account yourself — we prepare it for you.
Step 2. Set up your payment provider
To accept online payments and create bookings from the back office, you need to connect your payment provider. Tourseta supports Stripe and Airwallex.
Go to Integrations → Apps → Payment Methods
Click Add next to your provider — Stripe or Airwallex
Enter your keys:
Stripe — your Secret Key and Publishable Key
Airwallex — your API key and Client ID
Once saved, your booking platform will be able to process customer payments securely.
💡 You can connect one payment provider at a time. Once Stripe or Airwallex is added, the other option is no longer shown.
👉 Not sure where to find your keys?
Airwallex — log in to the Airwallex web app and go to Developer → API keys. You’ll need the Owner, Admin, or Developer role there. See Airwallex’s guide.
Step 3. Review your company profile
Navigate to the Administration → Organization → Company profile section to review your company website and email.
Field | Where it appears |
Your customers will see it as a contact link on the Booking Platform and Traveler Portal. | |
Website | Make sure it’s added — customers reach it via the “Browse Tours” button in the Traveler Portal and on their itinerary and invoice PDFs. |
Organization slug | Can’t be edited here. If you want to add booking widgets to your website, you’ll need this information — see Widgets overview. |
Organization name | Appears in the browser tab, your emails, and link previews. |
Step 4. Set up tracking & analytics
Navigate to the Administration → Organization → Tracking & analytics section to connect your analytics tools.
Here you can add:
your Google Analytics tracking code
your Google Tag Manager ID
your Meta Pixel ID
Once connected, you’ll be able to monitor customer behavior, track interactions, and gain insights into how users navigate your booking platform.
Step 5. Configure payments
Navigate to the Administration → Billing & payments → Fees & who pays section to choose who covers each fee:
the card fee — charged by your payment provider to process card payments
the Tourseta fee — Tourseta’s platform fee
For each one, you choose who pays:
Who pays | What this means |
You | Customers won’t see the fee on their bookings. It will be charged to you. |
Booker | The fee is added to the customer’s payment during booking. |
Step 6. Booking & Privacy Policies
Go to Administration → Organization → Policies to review and manage your policies.
This step ensures transparency and helps you stay compliant.
Here you can:
add or update your Booking Policy
add your Privacy Policy link
⚠️ Important
Customers are required to accept your Booking Policy during checkout.
Both policies are displayed on the Booking Platform and in the Traveler Portal.
Step 7. Social Media & Appearance
Go to Administration → Organization → Appearance & branding to fine-tune how your company looks to customers.
This optional section allows you to:
enable a social media block
upload a cover image
add links to your social media profiles
When enabled, this section is shown on the Booking Platform and in the Traveler Portal and helps give your brand a more complete, polished look.
Step 8. Add team members
Go to Administration → Team & access → Users to invite additional team members and assign their roles.
For the available roles and how to set up custom ones, see How to set up roles.
⚠️ Important
Passwords must be at least 8 characters long and include an uppercase letter, a number, and a symbol.
Users can reset their passwords at any time using the “Forgot password” option.
Optional steps
Once the essentials are in place, you can fine-tune your account further. These steps are optional and each has its own detailed guide:
Set your receipt & invoice details — add your company name, VAT number, and address so they appear on every invoice. Read the guide →
Customize interface text with Custom translations — override the default wording your customers see across the booking flow, customer portal, login screens, and emails. Read the guide →