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Getting started with Tourseta

This guide walks you through the first essential steps to get your account ready and prepared for taking bookings.

👋 Welcome to Tourseta!

Step 1. Log in to your account

Each company on Tourseta has its own unique login page.

Your Account Manager will send you:

  • your personal login URL

  • your username and password

Use these details to access your account.
If you haven’t received them yet, simply reach out to your Account Manager — they’ll help you right away.

💡 You don’t create an account yourself — we prepare it for you.

Step 2. Set up your payment provider

To accept online payments and create bookings from the back office, you need to connect your payment provider.

  1. Go to Integrations → Apps → Payment Methods

  2. Click Add

  3. Select Stripe

  4. Enter your Secret Key and Publishable Key

Once saved, your booking platform will be able to process customer payments securely.

👉 If you’re not sure where to find your Stripe keys, Stripe provides a step-by-step explanation in their help center (linked in the original guide).

Step 3. Review your company profile

Navigate to the Administration → Organization → Company profile section to review your company website and email.

Field

Where it appears

Email

Your customers will see it as a contact link on the Booking Platform and Traveler Portal.

Website

Make sure it’s added — customers reach it via the “Browse Tours” button in the Traveler Portal and on their itinerary and invoice PDFs.

Organization slug

Can’t be edited here. If you want to add booking widgets to your website, you’ll need this information — see Widgets overview.

Organization name

Appears in the browser tab, your emails, and link previews.

Step 4. Set up tracking & analytics

Navigate to the Administration → Organization → Tracking & analytics section to connect your analytics tools.

Here you can add:

  • your Google Analytics tracking code

  • your Google Tag Manager ID

  • your Meta Pixel ID

Once connected, you’ll be able to monitor customer behavior, track interactions, and gain insights into how users navigate your booking platform.

Step 5. Configure payments

Navigate to the Administration → Billing & payments → Fees & who pays section to choose who covers each fee:

  • the card fee — charged by your payment provider to process card payments

  • the Tourseta fee — Tourseta’s platform fee

For each one, you choose who pays:

Who pays

What this means

You

Customers won’t see the fee on their bookings. It will be charged to you.

Booker

The fee is added to the customer’s payment during booking.

Step 6. Booking & Privacy Policies

Go to Administration → Organization → Policies to review and manage your policies.

This step ensures transparency and helps you stay compliant.

Here you can:

  • add or update your Booking Policy

  • add your Privacy Policy link

💡Important
Customers are required to accept your Booking Policy during checkout.
Both policies are displayed on the Booking Platform and in the Traveler Portal.

Step 7. Social Media & Appearance

Go to Administration → Organization → Appearance & branding to fine-tune how your company looks to customers.

This optional section allows you to:

  • enable a social media block

  • upload a cover image

  • add links to your social media profiles

When enabled, this section is shown on the Booking Platform and in the Traveler Portal and helps give your brand a more complete, polished look.

Step 8. Add team members

Go to Administration → Team & access → Users to invite additional team members and assign their roles.

For the available roles and how to set up custom ones, see How to set up roles.

⚠️ Important
Passwords must be at least 8 characters long and include an uppercase letter, a number, and a symbol.

Users can reset their passwords at any time using the “Forgot password” option.

Optional steps

Once the essentials are in place, you can fine-tune your account further. These steps are optional and each has its own detailed guide:

  • Set your receipt & invoice details — add your company name, VAT number, and address so they appear on every invoice. Read the guide →

  • Customize interface text with Custom translations — override the default wording your customers see across the booking flow, customer portal, login screens, and emails. Read the guide →

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