The Audit logs tab gives you a full history of everything that has happened to a booking — who did what, when, and from where.
Access requires the Read audit permission under Bookings, and audit logs must be enabled for your organization.
Permissions required: Bookings → Read audit
How to access it
Open any booking and click the Audit logs tab at the top of the page, next to Booking, Payments, and Documents.
If you don't see the Audit logs tab, either the feature is not enabled for your organization or your role doesn't include the Read audit permission. Contact your account manager or administrator.
What you'll see
Each entry shows:
Time — when the action happened
User — who performed it (a team member, traveler, or Tourseta system)
Source — where the action originated: backoffice, customer portal, booking flow, mobile app, or system
Event — a description of what changed
Click Show changes next to any event to see the exact before and after values.
What gets tracked
Audit logs cover all key activity on a booking:
Booking lifecycle — created, confirmed, canceled, reconfirmed, completed
Booking details — departure changed, manager changed, note updated
Travelers — added, updated, removed
Room packages — added, updated, removed
Extras — added, updated, removed
Payments — transaction recorded or failed, payment plan updated, payment method attached or removed, payment deleted
Discounts & coupons — discount or coupon added, discount removed
Documents — document signed
Forms — form submitted or updated
Messages — message sent, reminder sent