Partial refunds are issued against a specific payment on a booking, and you can issue more than one partial refund against the same payment until the full amount is refunded.
Permissions required: Payments → Refund
Issue a partial refund
Open the booking and switch to the Payments (1) tab.
Find the payment you want to refund.
Click the row actions menu (the three-dot icon at the end of the row) and choose Issue refund.
In the Amount field, replace the prefilled value with the amount you want to refund. The prefilled value is the full refundable balance — change it to a smaller number for a partial refund.
Optionally add a Refund note (internal) and a Refund external reference.
Click Submit.
The refund appears in the Payments table as a row with type Partially Refunded, and the booking balance updates immediately.
Multiple partial refunds against the same payment
You can issue as many partial refunds as you need against the same payment, as long as their total stays within the original payment amount.
Limits and important notes
The Payments table has additional columns that don't fit on screen. Scroll right to see the refunded amount, refund date, and refund note.
Minimum amount: 0.5, in the booking's currency.
Maximum amount: the current refundable balance of the payment. You can't refund more than was paid (minus previous refunds).
Refunds cannot be undone. If you refund too much, you'll need to record a new payment to compensate.
To refund the full remaining balance, just leave the Amount field at its prefilled value and submit.
Refund or delete — which to use?
Action | What it does | Use when… |
Refund | Reverses a payment and returns money to the customer. Works for any payment type. | The customer is owed money back — for a cancellation, overpayment, or price adjustment. |
Delete | Removes a manual payment entry. No money moves. | A manual payment was recorded by mistake and the money was never actually received. |
Delete is only available for manual payments. Payments processed through Stripe, Klarna, or Airwallex can only be reversed with a refund.