The Make payment (Charge) action lets you charge a customer's card on file directly from the back office.
Unlike a manual payment — which only records money you collected outside Tourseta — a charge actually moves money: Tourseta sends the request to your payment provider and the customer's card is charged immediately.
Permissions required: Payments → Add manual
Where to find the charge action
Open the booking and switch to the Payments tab (1).
Click Add in the top right.
Choose Payment (charge) from the menu.
Fill in the form.
Click Create Payment (4).
Tourseta sends the request to the booking's payment provider. If the charge succeeds, the new payment appears in the Payments table and the booking balance updates immediately. If the charge fails, the booking is unchanged and the error is shown so you can retry or contact the customer.
Form fields
Field | Description |
Amount (Required) | The amount to charge, in the booking's currency. |
Payment method (Required) | Choose the customer's saved card or enter a new card. Only cards that belong to the customer of this booking are listed. |
Note | Optional internal note (for example, "Upgrade to suite — confirmed by Anna on June 12"). |
Notify customer | When checked, Tourseta sends a payment confirmation email to the customer after the charge succeeds. |
Saved card vs new card
Option | What it does |
Saved card | Charges a card the customer used on a previous payment for this booking. Fastest option — no extra input needed. |
New card | Lets enter a new card. |
For security and compliance, Tourseta does not store full card numbers. Card details are handled directly by the payment provider.
Charge vs Manual payment — which to use?
Both actions live under the same Add button, but they do very different things:
Action | What it does | Use when… |
Payment (charge) | Actually charges a card through your payment provider. Money moves. | You want the payment collected |
Manual payment | Only records that you received a payment outside Tourseta. No money moves. | The customer already paid you by bank transfer, cash, or another channel. |
What happens after the charge
A new row is added to the Payments table with type Payment and status Succeeded.
The provider fee (if any) is recorded automatically by Tourseta from the provider's response.
The booking balance updates to reflect the new payment.
If Notify customer was checked, the customer receives a payment confirmation email.
Important notes
Charges cannot be undone. To reverse a charge, issue a refund against the new payment.
A failed charge leaves the booking unchanged — no payment row is created and no fee is recorded.
Charges count toward the booking balance the same way any other payment does — including paying off scheduled installments. If the new charge clears the booking's outstanding balance, the next installment is marked as paid automatically.