Customer Fields allow to extend the default customer profile with custom fields tailored to their specific use cases.
For example, if you offer car tours and want to store vehicle information for each customer so it can be reused across bookings, you can add it as a customer field.
Customer Fields are configured per organization
Fields are stored on the customer profile, visible in the back office, and can be linked to booking forms where they pre-fill automatically from the customer's saved data.
Where to find Customer Fields
Go to Administration → Catalog & data → Customer fields.
How Customer Fields are organized
Customer Fields are grouped into Sections. Sections keep related info together on the customer profile (for example, all passport-related fields appear in one place).
Default sections and fields
These sections and fields are already built into your Tourseta account and are commonly used for basic contact information like names, emails and phone numbers.
Personal Information |
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Travel Documents | Passport details:
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Emergency Contact | Emergency Contact:
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Built-in sections and their fields can't be deleted or renamed, but you can decide which ones to include on your tour forms or add more fields to the sections.
Custom sections and fields
You can also create your own sections and fields to capture anything specific to your business — for example, dietary preferences or loyalty program numbers.
Field settings
Field settings work the same for Checkout and Post-Checkout forms.
See Field settings for what each setting does.
Connecting Customer Fields to Tour Forms
When you add a field to a Tour Form, you choose between:
A One-time field — specific to this form only, not stored on the customer profile.
A Customer Field — picked from your library, stored on the customer profile and reused on future bookings.
See How checkout and post-checkout forms work for details on building forms.
Reuse across bookings
When a traveler fills in a Customer Field, the value is saved to their profile if the field is empty there. On future bookings, the field is pre-filled with that saved value.
Editing the field on a later booking won't update the stored value. To change what's on the profile, your team can edit it from the back office, or the traveler can edit it themselves in the Customer Portal.
Viewing and editing customer information
Customer field values are visible in the customer profile within the back office for each customer. Your team can view and edit the information there.
